Refund & Returns Policy

We want you to be happy with your purchase from Raúl Santana Books. If there is a problem with your order, please get in touch with us, and we will do our best to help.

Printed Books

If you receive a printed book that is damaged, defective, or incorrect, please get in touch with us within 30 days of receiving your order.

Please include your order information and a brief description of the problem. We may request a photo of the damaged or incorrect item so we can determine the best way to resolve the issue.

Books that have been used, damaged after delivery, or returned without prior authorization may not be eligible for a refund or replacement.

Digital Products

Because digital products are delivered electronically and cannot be returned in person, downloadable books, files, and other digital products are generally non-refundable once they have been accessed or downloaded.

However, if you experience a technical problem with a digital purchase or receive the wrong file, please get in touch with us. We will gladly help resolve the problem.

Refunds

When a refund is approved, it will be issued to the original payment method. Processing times may vary depending on your bank or payment provider.

Return Shipping

If a physical item needs to be returned, return instructions will be provided before you send the item.

Please do not return a product without contacting us first.

Need Help?

If you have a question about a purchase, refund, return, or digital download, please get in touch with us at [email protected]. I will personally reply ASAP.

We believe resolving a problem should be simple. If something went wrong with your order, let us know, and we’ll work with you to make it right.